Failed firmware update

Your help please folks.
Updating to the latest fujifilm firmware on the V6ii gave an error message and a non functioning trigger. Is there anything I can do myself to resurrect it or will it have to go to a dealer.
It's 3 months old so I presume warranty covers manufacturers updates

Comments

  • Hello,

    Can you turn the V6II on? Is it completely black screen?

    The error message may be from the updater, not from the V6II. If you can power up the V6II, please check the firmware version under <preference> in the menu. 

    All the best, 
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • i'm arranging a return to the dealer to get to fixed
  • No problem. If you need any assistance, just let me know. 
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • Same thing happened with my V6 II  unit.

    I bought 2 brand new V6II units one of them never recovered after trying to FW update. 
  • This is now fixed. 

    Get the Updater V3.02.

    Thanks!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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