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V6 not working with Olympus OMD-E1

TRCPhotoTRCPhoto
in V6 Compatibility
Forgive me if this is addressed in another discussion, but all I see are questions regarding TTL pass through and firing Olympus/Metz/etc... speed lights. My issue is much more basic. I am unable to just trigger a remote strobe with my shutter release via a V6 connection. 

I've attached a V6 (set to RX) to a new IC12 LED Lightcube with a 3.5 cable. I've mounted another V6 (set to TX) onto my Oly OMD-E1 via hot shoe. Channels match, both units set to Manual. I am able to trigger the test flash via the test button and then fire off one burst by shutter release button. Then nothing. No more flashes. I suspect that the second burst is actually just another test as the power isn't nearly what the settings say. 

When shutter release is pressed that second time, the hot shoe mounted unit flashes green as does the receiving unit so I know they are communicating, but the receiving V6 isn't actually triggering the strobe to fire. 

For shits and giggles I removed the hot shoe mounted transmitter and placed it on my Canon 5DmkII, and it worked perfectly right away. I know the V6 is advertised as working with virtually any camera with a hot shoe, and indeed specifically says Olympus/Pano m43 but this doesn't seem to be the case... please help.

On a side note, to make matters worse I suspected it could be a firmware issue and went to upgrade only to find out you don't offer updates for MAC users??? What gives? I see you've announced an upcoming version back a few weeks ago, when can we expect that to drop? 

Comments

  • THoffTHoff
    I received a V6 and two RF60 flashes a few days ago and I haven't had any issues with the V6 (firmware v1.1.006) and my E-M1 (firmware v2.2).
  • Class AClass A
    edited December 2014
    Are you using TTL pass-through on the V6 that's on the camera?

    Try turning it off or use the manual flash profile on the transmitter V6.

    Does your lightcube fire every time when using the test button on the V6
    when the transmitter V6 is not attached to the camera? Seems like the
    answer to this question should be "yes" as the V6 seems to be working
    with your 5DMKII.

    Does your lightcube fire every time when using the test button on the V6 when the transmitter V6 is on-camera?
    If so, the camera may be thinking there is a flash attached that isn't ready to fire yet.

    The V6 normally requires very little and very simple interaction with the camera so that's why I'm speculating that perhaps the V6 is being used in TTL pass-through mode and the camera picks up signals that makes it stop generating further trigger events.


  • AntonioAntonio
    Hi TRCPhoto, I replied your email earlier. Please let us know if setting camera to Manual and Manual Flash on V6 help with the triggering the Light Cube.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • AntonioAntonio

    On a side note, to make matters worse I suspected it could be a firmware issue and went to upgrade only to find out you don't offer updates for MAC users??? What gives? I see you've announced an upcoming version back a few weeks ago, when can we expect that to drop? 
    I forgot to mention that we will have a Mac version of the firmware very soon, hopefully before Christmas!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • TRCPhotoTRCPhoto
    Antonio: Yes, thanks for emailing. I've responded a few times and am anxiously awaiting your help. :)

    Class A: To date the TX unit has not been set to TTL-pass through. I did a full factory reset and made sure the units are both on manual.

    Test button fires the cube every time whether attached to my E-M1 or Canon, as well as when not attached at all. When attached to Canon, the cube and radio triggers all work as should be and I can flash as many times as I like. When attached to E-M1 I get one burst from using the shutter release, but only after I've used the test button. Again, no TTL passthrough enabled to confuse the unit. If I don't use the test button first and just try to trigger the cube, no light burst but I do see both V6 units green lights flicker indicating that the units are communicating.




  • AntonioAntonio
    Hey TRCPhoto I have already forwarded your case and updated info to the R&D guys. Once I hear back from them I will be sure to let you know, and also x-post the solution (fingerscrosed) here.

    Thank you for your patience during this time.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • AntonioAntonio
    Problem fixed! 

    We have created a new firmware version, 007, to be released soon. 

    @TRCPhoto, I will privately send you this version so you can test it straight away.

    Thank you!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • TRCPhotoTRCPhoto
    Problem fixed! 

    We have created a new firmware version, 007, to be released soon. 

    @TRCPhoto, I will privately send you this version so you can test it straight away.

    Thank you!
    Antonio, I received the file but it is an .exe and I'm mac based. Any update as to when y'all will be offering the mac based firmware updater? Last I read you said before Christmas...
  • raychanraychan
    Antonio is not at office today.

    I just replied to your email now.

    Hope that helps.
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • TRCPhotoTRCPhoto
    Success! Thanks Ray, the mac beta worked like a charm. 
  • raychanraychan
    Awesome! The firmware updater for Mac is about 99% ready. I can see the release very soon.
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
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