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Only Displays Cactus V6 V1.1.019, Cannot enter Menu

francispullenfrancispullen
in V6 Questions

I have uploaded the latest firmware, V1.0.019, for one of my V6 triggers.

When I switch on one of my V6 triggers in either TX or RX mode, the display just shows, ' Cactus V6 V1.1.019' and the Group LEDs for A, B and C illuminated (D is not illuminated). Pressing the Menu button has no effect, and depressing the Group buttoned does't turn them on or off.

Anyone encountered this problem before, and if so, is there a remedy, or has the Trigger now failed completely?

Francis Pullen



Comments

  • AntonioAntonio
    That's really weird!  I haven't heard of a similar problem reported before.

    Have you tried installing an older version on your V6 and see if it switches on normally?

    And if that works, then try installing 1.1.019 again?

    Let us know how it goes. Thank you!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • francispullenfrancispullen
    Hi Antonio, thanks for your reply.

    I've just re-connected the V6 to my computer and launched the Firmware  Updater. I then pressed the Menu button and switched on the V6 (to Rx mode), and a message appears in the Updater window next to the 'Progress' bar, 'Embedded file is corrupted or missing'.

    I tun clicked on the 'Check for latest Firmware' box and Select V1.1.016
    The Progress bar shows: Download Finished. Press UPDATE to start.
    I click on Update
    The Progress bar shows: Firmware update completed.
    The V6 display shows: Cactus V6 V1.1.016
    I switch off the V6 and disconnect it from my computer
    I insert the batteries.
    The display shows Cactus V6 V1.1.016, and the Group buttons A, B, C are illuminated (D is not).
    Pressing the Group buttons or the Menu buttons has no effect (the original fault status I reported).

    It appears pretty terminal to me!
    Francis Pullen

  • AntonioAntonio
    Hello Francis,

    I have forwarded your case to our R&D guys. While waiting for their response, have you already tried a factory reset?

    Thanks!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • francispullenfrancispullen
    Hello Antonio,
    Thanks for forwarding to your R&D.
    How do I do a factory reset please?
    Francis
  • francispullenfrancispullen
    Antonio,
    I can't do a Factory Reset, as pressing the Menu button doesn't display the Sub-Menu or any options at all. The display just remains at the firmare version number.
    Francis
  • AntonioAntonio
    Hi Francis,

    Before updating to the latest firmware, was your V6 functioning properly? i.e. were you able to access the Menu, etc?

    It could be the update process crashed the program and may have damaged the hardware.

    It is very likely you will need to return it to us for servicing.

    Thank you.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • francispullenfrancispullen
    Hi Antonio

    Yes my V6 was functioning perfectly before updating to the latest firmware, and was able to access all the Menu and Group functions.

    Please send me the address to return it for servicing.

    Alternatively, could the original supplier, Lovegrove Consulting, just exchange it for a replacement?

    Thank you
    Francis
  • AntonioAntonio
    edited April 2016
    Hello Francis,

    If your V6 is within the 1-year warranty you may return it to us and there won't be any labour or parts fee. So you can send it back and we will service it for you. If it is easier to deal with Lovegrove Consulting directly, you may go through the same procedures though it may take a little longer (you > Lovegrove > our UK distributor > Cactus).  

    Our shipping address is:

    11A, Block 2, Koon Wah Mirror Factory (6th) Industrial Building,
    7-9 Ho Tin Street, Tuen Mun,
    New Territories,
    HONG KONG

    You send it back in a bubble jiffy bag without original packaging.

    Should you need further assistance please feel free to contact us at info@cactus-image and quote this discussion thread.

    Thank you for your understanding during this time.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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