Radio stopped responding

Hello, I have three RF60 flashes. One of the flashes no longer responds to radio control of any kind. I've re-uploaded firmware and factory reset a few times and no luck. Everything else works except radio control.

I'm in Canada and the unit is out of warranty. How do I go about getting it repaired?

Thanks very much,

Mike

Comments

  • Hi Mike,

    I'm sorry to hear to that. Don't worry! If you bought it in Canada, the warranty is valid for 3 years. You can contact our distributor in Canada, Amplis Foto, for repair. Their website is www.amplis.com .

    I hope that helps.

    Ray
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • Perfect that's great news, thanks so much Ray!
  • What is the warranty info for units bought in the US?
  • All Cactus products have a one-year warranty.

    But how this is carried out depends on who you bought yours from.

    Some stores only offer their own 30 days so within that period you can return defective unit to them and they will deal with us. So after 30 days they might ask you deal with us directly.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) and not by X-TTL firmware versions: PEN.A.001 and OLY.A.001.  No schedule has been released yet. 

    Cactus RF60X / RF60 Firmware versions A01 and A02 currently ONLY works with PEN.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Cactus RF60 is now an off-camera TTL flash with firmware version 205 or later!

    Metz M400 (for Fujifilm) is now supported on the Cactus V6 II (HSS and TTL).

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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