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Broke My V6

SwitchybSwitchyb
in V6 Problems
Hello!
One of my V6 tx/rx broke and needs a replacement. The shoe came loose and it soon came apart. Please advise. Thanks you!

Comments

  • AntonioAntonio
    Hello @Switchyb

    I am sorry to hear about this. You may send it back and we will service your unit. Kindly include a copy of your purchase invoice* with your return package to:

    Harvest One Ltd.
    11A, Block 2, Koon Wah Mirror Factory (6th) Industrial Building,
    7-9 Ho Tin Street, Tuen Mun,
    New Territories,
    HONG KONG

    Please only send the V6 transceiver unit, without original packaging. A bubble jiffy bag will do for protection during transport.

    At any time you may also email us at info@cactus-image.com for assistance.

    Thank you and I look forward to receiving your package.


    * Note: If purchase was beyond 1-year warranty period there will be a repair/inspection fee of USD 15.00
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • SwitchybSwitchyb
    Do I have to pay for return shipping? Thanks!
  • AntonioAntonio
    Do I have to pay for return shipping? Thanks!
    Yes, and we will take care of the shipping of the serviced unit back to you.

    Thank you.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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