I am sorry to hear about this. You may send it back and we will service your unit. Kindly include a copy of your purchase invoice* with your return package to:
Harvest One Ltd. 11A, Block 2, Koon Wah Mirror Factory (6th) Industrial Building, 7-9 Ho Tin Street, Tuen Mun, New Territories, HONG KONG
Please only send the V6 transceiver unit, without original packaging. A bubble jiffy bag will do for protection during transport.
At any time you may also email us at info@cactus-image.com for assistance.
Thank you and I look forward to receiving your package.
* Note: If purchase was beyond 1-year warranty period there will be a repair/inspection fee of USD 15.00
Antonio Lao Brand Manager
_____________
To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".
Yes, and we will take care of the shipping of the serviced unit back to you.
Thank you.
Antonio Lao Brand Manager
_____________
To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".
Comments
I am sorry to hear about this. You may send it back and we will service your unit. Kindly include a copy of your purchase invoice* with your return package to:
Harvest One Ltd.
11A, Block 2, Koon Wah Mirror Factory (6th) Industrial Building,
7-9 Ho Tin Street, Tuen Mun,
New Territories,
HONG KONG
Please only send the V6 transceiver unit, without original packaging. A bubble jiffy bag will do for protection during transport.
At any time you may also email us at info@cactus-image.com for assistance.
Thank you and I look forward to receiving your package.
* Note: If purchase was beyond 1-year warranty period there will be a repair/inspection fee of USD 15.00
Brand Manager
Thank you.
Brand Manager