Unable to upgrade firmware from MacOS X

Hello,

I cannot upgrade the firmware form MacOS X El Capitain. It just say "Error during Update".

Any workaround?

Thanks.




Comments

  • Hello @zemitch

    We have forwarded your case to R&D and will post an update within 48 hours.

    Thank you!
  • I also have the same issue. Thought it might be because OS X Capitan, but had the same problem on a computer with OS X Mavericks.
  • I also have the same issue. Thought it might be because OS X Capitan, but had the same problem on a computer with OS X Mavericks.
    Thanks for the report. I need a little help from you guys so I have sent you a private message. :)
  • I have the same issue - I just purchased this flash, I want to use it will the V6II triggers but it needs an update for HSS -  and I can't update it because the update fails - when will an solution be available 
    I am on OS X 10.11.6 

  • Hello @pblscooter

    We created a beta Updater for Mac, please try and see if it works:
    www.cactus-image.com/Firmware/Cactus%20Updater%20for%20Mac%20V1.08%20Beta.zip


    Thank you!

  • @pblscooter
    Please hold, as we have only tested on 10.11.5.
  • @pblscooter @skinoue @zemitch

    Hey guys, we were able to update using Cactus Firmware Updater 1.07 on our OSX 10.11.6.


    image


    When you encounter an error during the update process, an error log file should be saved in the Home folder.

    The file should look something like this: CactusUpdater-xxxxxxx.log


    Please let us know if you can find the log file and if so, what does it say.

    Thank you!
  • I can not update the RF 60. This is the file that gives me error. I need help. Thank you


  • [DEBUG] New Cactus device detected
    [DEBUG] vendorID : 1003
    [DEBUG] productID : 12266
    [DEBUG] deviceName : Cactus RF60
    [DEBUG] 10.11.0 or later system
    [DEBUG] BUS : -3 ADDRESS : 5
    [DEBUG] New Cactus device detected
    [DEBUG] New Cactus device detected
    [DEBUG] Arguments : (
        "-C",
        "/Users/micgra/Downloads/Cactus Updater-2.app/Contents/Resources/Ub2naish",
        "-p",
        x128b1,
        "-c",
        flip2,
        "-P",
        "usb:-03:005",
        "-U",
        "application:w:/var/folders/vz/33jyl2j944bfplmcr0qgcl140000gr/T/4D9C563A-B69E-4DEA-8D06-70159BFA8ECA-987-00000371B72F56DD"
    )
    [DEBUG] 
    at1AhSoh: Error: No matching USB device found
    at1AhSoh: AVR device initialized and ready to accept instructions

    Reading | at1AhSoh: error reading signature data for part "ATxmega128B1", rc=-1
    at1AhSoh: error reading signature data, rc=-1

    at1AhSoh done.  Thank you.
  • Thank you so much for sending your bug reprots @juan @zemitch

    I have forwarded to R&D and I will post an update as soon as I can, or in 48 hours.

    Your patience during this time is much appreciated.
  • This is mine.  

    [DEBUG] New Cactus device detected
    [DEBUG] vendorID : 1003
    [DEBUG] productID : 12266
    [DEBUG] deviceName : Cactus RF60
    [DEBUG] 10.11.0 or later system
    [DEBUG] BUS : -3 ADDRESS : 3
    [DEBUG] New Cactus device detected
    [DEBUG] New Cactus device detected
    [DEBUG] Arguments : (
        "-C",
        "/Users/shaokein/Downloads/Cactus Updater.app/Contents/Resources/Ub2naish",
        "-p",
        x128b1,
        "-c",
        flip2,
        "-P",
        "usb:-03:003",
        "-U",
        "application:w:/var/folders/zz/ryzm14lj35j38mj3htlk2tz00000gn/T/5250BB3E-B36B-482A-8FDB-B1CCDE682479-489-000000492B1D89A6"
    )
    [DEBUG] 
    at1AhSoh: Error: No matching USB device found
    at1AhSoh: AVR device initialized and ready to accept instructions

    Reading | at1AhSoh: error reading signature data for part "ATxmega128B1", rc=-1
    at1AhSoh: error reading signature data, rc=-1

    at1AhSoh done.  Thank you.
  • I never could get the mac version to update my RF60- I have an old windows laptop and got was able to update the RF60 thru a windows machine - no problem updating the V6 II with mac - 

    below you will find the text from the updater 


    at1AhSoh: Error: No matching USB device found
    at1AhSoh: AVR device initialized and ready to accept instructions

    Reading | at1AhSoh: error reading signature data for part "ATxmega128B1", rc=-1
    at1AhSoh: error reading signature data, rc=-1
      
    at1AhSoh done.  

    Once I got the correct firmware running on the RF60 everything worked like a dream 

    Thank you for working on these issue - it nice to see feed back and to know that things are being addressed 
  • Thanks for the heads up @pblscooter

    Our R&D is still looking into the matter and they think they know what's causing it. So they are running tests on it now. As soon as I have an updates I will be sure to share with you all.

    Thank you so much for your understanding.

    @skinoue @zemitch @juan
  • Same here. Can't update the RF60's firmware on my Mac or a Windows 10 machine. Tried using the Mac beta updater with no luck. 

    [DEBUG] New Cactus device detected
    [DEBUG] vendorID : 1003
    [DEBUG] productID : 12266
    [DEBUG] deviceName : Cactus RF60
    [DEBUG] 10.10.x or older system
    [DEBUG] BUS : 10 ADDRESS : 2
    [DEBUG] New Cactus device detected
    [DEBUG] New Cactus device detected
    [DEBUG] Arguments : (
        "-C",
        "/Users/-/Downloads/Cactus Updater 3.app/Contents/Resources/Ub2naish",
        "-p",
        x128b1,
        "-c",
        flip2,
        "-P",
        "usb:010:002",
        "-U",
        "application:w:/var/folders/6m/2kvh0zcn6h104pyrn4087v7c0000gn/T/60A10602-DC54-4A00-94D0-EF2C348991CD-11023-00015D3A25991544"
    )
    [DEBUG] 
    at1AhSoh: Error: No matching USB device found
    at1AhSoh: AVR device initialized and ready to accept instructions

    Reading | at1AhSoh: error reading signature data for part "ATxmega128B1", rc=-1
    at1AhSoh: error reading signature data, rc=-1

    at1AhSoh done.  Thank you.
  • Hey all!   @skinoue @zemitch @juan @pblscooter @rcjones41

    We have a new beta version for you to test. We tried it and it should fix the problem seen from the log file.

    http://www.cactus-image.com/Firmware/Cactus Updater for Mac V1.08 Beta 2.zip

    Please let us know if it works for you too.

    Thank you!
  • Looks like it worked. No errors came up. Hopefully now I can do HSS with V6II. Thanks for working on the issue.
  • No more error. Thanks.
  • Fantastic news!

    We will upload it to the Downloads page accordingly.

    Once again we very much appreciate your understanding during this time.

    Thank you!
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