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X-sync Port Broken

kplamkplam
in V6 II Problems
I recently started using the X-sync port on my Cactus V6 II units to send a trigger signal from my camera. After a few uses, I noticed that my V6 II units were no longer triggering when I connected them to the camera through the X-sync port.

I switched to my other V6 II unit and they worked for a while. But after a few uses they also stopped triggering through the X-sync port.

I tested the PC sync cable with another camera as well as my PocketWizard triggers and all worked as expected. I determined that the problem is the hardware X-sync port on the V6 II units. I believe they are broken. As well, there is no more tension when inserting a 3.5mm jack into the X-sync port. 

One of my units is still within the 30-day return from B&H, while the other unit just passed at 31 days after purchase.

Is there something I can do?


Comments

  • AntonioAntonio
    Ouch. I am sorry to hear about this.

    Contact B&H ASAP - I hope they can give you a 1-day grace period.  If they decline, you will have to send it back to us in Hong Kong.

    Thank you and keep us posted.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • kplamkplam
    I was able to return one of my V6 II units to B&H under the 30-day return. However, my other unit was over the 30-day return period. Please advise how I should send it back for repair? Thanks.
  • AntonioAntonio
    Technically all our dealers should carry on our 1-year warranty period where they would ship defective returns back to us in one batch. I can send B&H an email and remind them about this.

    In case you prefer to send it to us directly, send it to:

    Harvest One Ltd.
    11A, Block 2, Koon Wah Mirror Factory (6th) Industrial Building,
    7-9 Ho Tin Street, Tuen Mun,
    New Territories,
    HONG KONG

    Thank you.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • kplamkplam
    edited September 2016
    It seems the 3.5mm jack socket on the V6 II is tighter than other similar sockets on my other brand triggers. And when I place the same jack plugs into those triggers they seem to snap in with less resistance but still lock in. I used the other triggers for years without problems.

    When I plug into the V6 II jack socket, it is tighter and eventually feels like it breaks after a few uses or comes loose from the motherboard.

    Will send my unit back shortly. Thanks.

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