Selection dial stuck in the IN position

edited October 2016 in V6 IIs Problems
My selection dial for my V6 IIs is now stuck in the "IN" position. Do you have contact information for me to call or eMail support?

Comments

  • Please contact our customer service for assistance. Our email is info@cactus-image.com .

    All the best, 
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • My primary unit just stopped working; it won't turn on. I was limping along using the stuck one as a remote, but now I'm dead in the water. I eMailed technical support two ways so let's see how quickly this is resolved. I'm very hopeful and happy with Cactus so far!

    -Oz
  • Hi Oz, Ray said the problem is fixed?
    Cool!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • Hi!

    I don't know about fixed. The process is not really smooth:

    • Send the units back at my expense (lag time, probably a month+)
    • Purchase new units with shipping at my expense in the meantime
    • Receive old units repaired
    • Send back the new units with shipping at my expense
    So, I essentially have to pay for shipping three times so I can have minimum downtime.

    Am I going to have to keep transmitters in reserve to avoid this problem?

    Also, I can't mix and match V6II and V6IIs in the kits. I wish I could!

    Yet another, it's not clear how I will be refunded for just the transmitters when I buy a kit shipped to me. 

    WHEW!

    -Oz
  • Hey Oz, Ray just replied you via email ;)
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • STILL WAITING for my refund/repair/switch on these transmitters. Five weeks later, still nothing.

    This is not an impressive process.
  • Hello Oz,

    I replied you via email.

    Thank you.
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • Just to circle around...

    Cactus eventually fixed this problem for me. After a bunch of communication, I got some new units as replacement for my broken units.

    -Oz
  • Thanks Oz for posting an update. :-)
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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