shoe weakness

The bottom shoe keeps snapping off all of my V5's.
No extreme stress, just an ex430 on a stand. All I need to do is lower the stand and "POP" off it comes.
I have become fairly good at putting it all back together in a rush , but only one of them has the little ball in it still so it is my only TX unit left.

Thankfully after my flash hit the ground the first time I have velcroed them to the stands so when the V5 decides to let go it doesn't destroy the flash

Anyone have any suggestions?

cheers

Comments

  • Hello @keef,

    I am sorry to hear about this.

    Could you tell me more about your V5, like -
    When did you purchased them?
    How long have you been using it?
    Is there a serial number on it?

    Any additional information, including images of the bottom hot shoe, would be very much appreciated so we can look into the issue further.

    Thank you!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) and not by X-TTL firmware versions: PEN.A.001 and OLY.A.001.  No schedule has been released yet. 

    Cactus RF60X / RF60 Firmware versions A01 and A02 currently ONLY works with PEN.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Cactus RF60 is now an off-camera TTL flash with firmware version 205 or later!

    Metz M400 (for Fujifilm) is now supported on the Cactus V6 II (HSS and TTL).

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • Hi Antonio,
    Thanks for the response.

    I purchased them on two separate occasions about a year apart.
    The first duo in early 2015 and the second last spring. (though I can't trust my memory...the years seem to be speeding up!) I would have to bug my accountant to get my hands on the receipts to get specific dates.

    I have only used them 10 times +/- and have been happy with them other than the shoe issue. 

    Purchased from McBain Camera in Edmonton Canda.

    Odd there isn't any serial on the units. I turfed the box for the first set, but the box for the second set has no obvious serial number. There is a barcode printed on your label: 4897035130033

    Thanks for your interest and any assistance you can offer.
  • In the end, I got some locktite and made em solid. 
  • Thanks for the update @keef.

    Just shout if you need further assistance we are happy to help.

    Cheers.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) and not by X-TTL firmware versions: PEN.A.001 and OLY.A.001.  No schedule has been released yet. 

    Cactus RF60X / RF60 Firmware versions A01 and A02 currently ONLY works with PEN.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Cactus RF60 is now an off-camera TTL flash with firmware version 205 or later!

    Metz M400 (for Fujifilm) is now supported on the Cactus V6 II (HSS and TTL).

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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