RF60 + Cactus V6+ Fuji X-T2 II very unreliable/unusable, no problems with V6 1st

edited December 2016 in V6 II Problems
Hi,

My RF 60s work only very sporadically with my V6ii whereas they are rock solid with my old V6 transceivers. Does anybody else see this? My V6ii is pretty much unusable as it is. All devices have the latest firmware and I have done all my my testing without camera to rule out the camera causing problems.

Comments

  • After some more testing it seems to be the camera (Fuji X-T2). I have two RF-60s. When I reset the V-6ii to factory defaults both flashes work. As soon as I put the V6ii on the camera one of the flashes stops working.

    Again, no problems with the older V6 models.
  • Hi @rreopjopo,

    I suspect it's the hot shoe connection between the camera and the V6 II TX.

    Are you using auto-detect for the camera system - this is recommended, especially for Fujifilm cameras.

    Below checklist x-post from another thread.
    1. Has the hot shoe metal spring plate been removed?
    2. Did
      the V6 II auto-detect the camera as Fujifilm by half-pressing the
      camera shutter button while switching the V6 II to TX mode?  Make sure
      to securely mount the V6 II on the camera hot shoe.
    3. Try re-doing the LEARN HSS process in case it actually failed in recording the timing on the first run.
    4. Before shooting above camera's x-sync speed (1/250s on the X-T2), manually switch ON Forced HSS by pushing the Adjustment Dial.
    5. Similarily, before shooting at or below camera's x-sync speed (1/250s on the X-T2), manually switch OFF Forced HSS by again pushing the Adjustment Dial.
    6. Make sure both the V6 II are running on the latest firmware version.
    .
    .
    .
    FYI the original V6 works right off the bat because it ONLY communicates with the camera using the centre hot shoe pin. But the V6 II needs to use all the contact pins in order to support HSS.

    I hope the above helps. Thank you.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) and not by X-TTL firmware versions: PEN.A.001 and OLY.A.001.  No schedule has been released yet. 

    Cactus RF60X / RF60 Firmware versions A01 and A02 currently ONLY works with PEN.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Cactus RF60 is now an off-camera TTL flash with firmware version 205 or later!

    Metz M400 (for Fujifilm) is now supported on the Cactus V6 II (HSS and TTL).

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • Thanks for the comments. I just did some more experiments and I have isolated it to only the transceiver and the RF60. No camera needed. I also didn't try HSS.

    The problem shows more with one of the RF60. It seems after some power adjustments the flash and the transceiver stop communicating for a while and then the communication restarts. For example I turn the flash's channel off but the flash doesn't show "Off". Or the power adjustments don't get transmitted from the transceiver. After a while things go back to normal and after some more time the problems come back.

    Also the test fire button on the transceiver sometimes triggers a flash whose channel is off. The whole thing just seems very unstable.

    The original V6 works fine. I haven't seen any problems with it.
  • Also, the signal when I turn off a group often doesn't get transmitted. All firmware is on the newest version and I also did a factory reset for all devices.
  • rreopjopo said:

    Also, the signal when I turn off a group often doesn't get transmitted. All firmware is on the newest version and I also did a factory reset for all devices.

    What versions are they?
    RF60 should be on v2.04
    V6 II should be on 1.1.006

    Remember to press the "Check for Latest Firmware" button above the UPDATE button when you install using the Firmware Updater.
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) and not by X-TTL firmware versions: PEN.A.001 and OLY.A.001.  No schedule has been released yet. 

    Cactus RF60X / RF60 Firmware versions A01 and A02 currently ONLY works with PEN.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Cactus RF60 is now an off-camera TTL flash with firmware version 205 or later!

    Metz M400 (for Fujifilm) is now supported on the Cactus V6 II (HSS and TTL).

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • The RF60 are on 204
    V6ii is on 1.1.006
    V6 is on 2.1.001
  • Thanks for checking the firmware versions.
    .
    .
    .
    rreopjopo said:

    ... The problem shows more with one of the RF60. It seems after some power adjustments the flash and the transceiver stop communicating for a while and then the communication restarts. ...

    What was the distance between your supposedly hand-held V6 II and the RF60?

    In case you had them relatively close to one another, say 1m or so, did you already set the TX's <WORK RANGE> to SHORT?
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) and not by X-TTL firmware versions: PEN.A.001 and OLY.A.001.  No schedule has been released yet. 

    Cactus RF60X / RF60 Firmware versions A01 and A02 currently ONLY works with PEN.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Cactus RF60 is now an off-camera TTL flash with firmware version 205 or later!

    Metz M400 (for Fujifilm) is now supported on the Cactus V6 II (HSS and TTL).

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • That may be it! It works much better when I keep at a distance. Do the RF60 also have to be at a distance? Is this new for the V6ii?
  • Thanks! The distance was the problem. The last few days I worked at close distance so the problem showed up. Just used the flashes at normal distance and everything is rocksolid.
  • rreopjopo said:

    Thanks! The distance was the problem. The last few days I worked at close distance so the problem showed up. Just used the flashes at normal distance and everything is rocksolid.

    Ah-ha!

    Thanks for the update.

    On the next firmware release we will have SHORT as the default setting for Work Range. FYI even at SHORT it could operate up to 100m on an open field. So indoor with WI Fi and other possible wireless interferences, 5-10m should not be a problem.

    So in the meantime you could adjust the work range anytime here:

    Menu > Radio Setup > Work Range.

    Cheers!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) and not by X-TTL firmware versions: PEN.A.001 and OLY.A.001.  No schedule has been released yet. 

    Cactus RF60X / RF60 Firmware versions A01 and A02 currently ONLY works with PEN.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Cactus RF60 is now an off-camera TTL flash with firmware version 205 or later!

    Metz M400 (for Fujifilm) is now supported on the Cactus V6 II (HSS and TTL).

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • I really appreciate your support. This was a tricky problem that required some patience.
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