Selection dial stuck in the IN position

ozsuguitan · October 2016

My selection dial for my V6 IIs is now stuck in the "IN" position. Do you have contact information for me to call or eMail support?

raychan · October 2016

Please contact our customer service for assistance. Our email is info@cactus-image.com .

All the best,

ozsuguitan · December 2016

My primary unit just stopped working; it won't turn on. I was limping along using the stuck one as a remote, but now I'm dead in the water. I eMailed technical support two ways so let's see how quickly this is resolved. I'm very hopeful and happy with Cactus so far!

-Oz

Antonio · December 2016

Hi Oz, Ray said the problem is fixed?
Cool!

ozsuguitan · December 2016

Hi!

I don't know about fixed. The process is not really smooth:

Send the units back at my expense (lag time, probably a month+)
Purchase new units with shipping at my expense in the meantime
Receive old units repaired
Send back the new units with shipping at my expense

So, I essentially have to pay for shipping three times so I can have minimum downtime.

Am I going to have to keep transmitters in reserve to avoid this problem?

Also, I can't mix and match V6II and V6IIs in the kits. I wish I could!

Yet another, it's not clear how I will be refunded for just the transmitters when I buy a kit shipped to me.

WHEW!

-Oz

Antonio · December 2016

Hey Oz, Ray just replied you via email

ozsuguitan · February 2017

STILL WAITING for my refund/repair/switch on these transmitters. Five weeks later, still nothing.

This is not an impressive process.

raychan · February 2017

Hello Oz,

I replied you via email.

Thank you.

ozsuguitan · April 2017

Just to circle around...

Cactus eventually fixed this problem for me. After a bunch of communication, I got some new units as replacement for my broken units.

-Oz

Antonio · April 2017

Thanks Oz for posting an update. :-)

Selection dial stuck in the IN position

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